Terms of service
Rosie London is the brand name of Rosie London. These Terms and Conditions govern access to and use of the website http://www.rosielondon.com/ (hereinafter referred to as the "Website"), operated by Rosie London, with its registered office at 17 Connaught Pl, Central, Hong Kong. These Terms also apply to the products and services offered through the Website.
By accessing the Website or using the services offered, you agree to be legally bound by these Terms.
Company name: Rosie London
Address: 17 Connaught Pl, Central, Hong Kong
Email: info@rosielondon.com
Follow @rosielondonshop and let your style set the tone.
No registration is necessary to browse the Website. However, to purchase products or use certain services, you must register and accept these Terms.
Rosie London offers fashion products through the Website. These Terms define the rights and obligations between Rosie London and its users.
If you do not agree with these Terms, please refrain from using the Website or our services.
This Website is operated by Rosie London. The terms "we," "us," and "our" refer to Rosie London.
Future updates, features, or services introduced on the Website will also be subject to these Terms. The latest version of these Terms is always available on this page. Rosie London may revise these Terms at any time, and changes take effect once published.
Our online shop is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.
SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or you have parental or guardian consent for dependent minors.
Illegal use of the Website or breach of regulations, including copyright laws, is strictly prohibited.
The introduction of viruses, malicious code, or other harmful software is not permitted.
Violations may result in immediate termination of your access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to restrict access to the Website or services to any individual at our discretion.
You understand that information (excluding payment details) may be transmitted over various networks and modified to meet technical requirements. Payment information is always encrypted during transfer.
You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact details without prior written permission from us.
Section headings are included for convenience only and do not affect interpretation.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not guarantee the accuracy, completeness, or timeliness of any information on the Website. All content is provided for general informational purposes only and should not replace personalized advice.
Some content may be outdated and is maintained for reference purposes. We reserve the right to update or modify content but have no obligation to do so. It is your responsibility to review the Website for changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
All prices are subject to change at any time without notice.
We reserve the right to modify or discontinue services, product offerings, or any part of the Website at our sole discretion.
We are not liable for any price changes, service interruptions, or discontinuations.
SECTION 5 – PRODUCT INFORMATION
Certain products may be offered exclusively through the Website and are subject to stock availability. Our Return Policy governs returns and exchanges.
We strive to display products as accurately as possible, but colors may vary depending on your device settings.
We reserve the right to limit product sales to specific regions or groups and to modify product details at any time. Offers are void where prohibited by law.
We do not warrant that products or services will meet your personal expectations or that any identified defects will be corrected.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted. Affected customers will be contacted using the provided information.
You agree to provide accurate, complete, and current account and billing information.
For more information, please refer to our Return and Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may offer access to tools or services from third-party providers, over which we have no monitoring or control.
You acknowledge that these tools are provided "as is" without any warranties or guarantees. Your use of such tools is entirely at your own risk.
You should review the terms and policies of any applicable third-party providers before using these tools.
Future tools or features added to the Website will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may contain content or offers provided by third parties.
External links are for informational purposes only, and we assume no responsibility for third-party content or actions.
We encourage you to review the terms and privacy policies of any third-party websites before interacting with them. Any complaints about third-party products should be directed to the respective providers.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content (such as reviews, suggestions, or contest entries), you grant us unrestricted rights to use, reproduce, publish, and distribute that content in any form.
We are not obligated to maintain submissions as confidential, to compensate for them, or to respond.
We reserve the right to remove any content that we consider inappropriate, offensive, defamatory, obscene, or illegal.
You warrant that your submitted content does not infringe on the rights of others, does not contain harmful software, and does not involve false or misleading information. You are solely responsible for your contributions.
We disclaim all responsibility for user-generated or third-party content displayed on the Website.
SECTION 10 – PERSONAL INFORMATION
All personal details you provide through our online store will be handled in line with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, there may be typographical mistakes, inaccuracies, or omissions on our Website or within our Services, particularly concerning product details, prices, promotional offers, shipping fees, delivery schedules, or product availability.
We reserve the right to correct errors, update information, or cancel orders if any content within the Service or on connected websites is found to be incorrect, at any time and without prior notice even after an order has been submitted.
We are under no obligation to revise or clarify information within the Service or on any linked platform, including, but not limited to, pricing details, except where required by law. The presence of a specified update date does not indicate that all information has been fully updated or remains current.
SECTION 12 – UNACCEPTABLE USES
In addition to restrictions already set forth in these Terms, the following uses of our Website or its content are strictly forbidden:
(a) engaging in activities that violate any applicable law or regulation;
(b) encouraging third parties to participate in illegal acts;
(c) breaching local, national, or international laws;
(d) infringing intellectual property rights belonging to Rosie London or others;
(e) harassing, abusing, insulting, defaming, discriminating against, or harming others;
(f) spreading false, deceptive, or misleading information;
(g) distributing malware, viruses, or other harmful technologies that may compromise the Service or Website;
(h) unauthorized harvesting or tracking of other users' personal information;
(i) engaging in spam, phishing, scraping, or similar activities;
(j) using the Website for unethical, immoral, or offensive purposes;
(k) bypassing or tampering with security features of the Service or associated websites.
We reserve the right to restrict access to any individual who violates these terms.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee that our Services will always function without interruption, be timely, secure, or free from errors.
We do not promise that any results obtained through the Service will be reliable or accurate.
You acknowledge that we may temporarily suspend or permanently withdraw the Service at any time without notice.
Your use of the Website, products, and services is at your sole risk. Everything provided through the Website is offered "as is" and "as available" without any express or implied warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
Rosie London, its employees, partners, suppliers, and affiliates are not liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to, lost profits, lost data, replacement costs, or other damages, even if they were made aware of the possibility of such damages. Where limitations of liability are restricted by law, the minimal allowable limits will apply.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Rosie London, along with its affiliates, subsidiaries, employees, agents, and directors, against all third-party claims, demands, liabilities, or expenses (including legal fees) resulting from your breach of these Terms, violation of laws, or infringement of third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force. Any invalid provision will be enforced to the maximum extent permitted by law.
SECTION 16 – TERMINATION
Any obligations or liabilities arising prior to the termination date shall survive the termination of this Agreement.
You may discontinue using the Website at any time, and notify us, thereby terminating this agreement.
If you breach these Terms, we reserve the right to terminate this Agreement without prior notice. All outstanding obligations prior to termination will remain valid. We may also suspend your access to our Services.
SECTION 17 – COMPLETE AGREEMENT
Our failure to enforce any part of these Terms does not constitute a waiver of those rights.
These Terms, together with all referenced policies and notices, form the entire agreement between you and Rosie London, superseding any previous oral or written agreements.
Any ambiguities in the interpretation of these Terms shall not be construed against the party who drafted them.
SECTION 18 – GOVERNING LAW
These Terms, along with any other agreements related to the provision of our Services, will be governed by the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most up-to-date version of these Terms is always available on this page.
Rosie London reserves the right to update, modify, or replace any portion of these Terms by posting changes on the Website. It is your responsibility to regularly check for updates. Continued use of the Website following changes constitutes your acceptance of the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
We want you to love your Rosie London purchase. But if it’s not quite right, our return process is simple and stress-free.
You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get, right down to our return policy.
To start a return, contact us at info@rosielondon.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.
If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.
Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.
SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, please contact us:
Company name: Rosie London
Address: 17 Connaught Pl, Central, Hong Kong
Email: info@rosielondon.com
Follow @rosielondonshop and let your style set the tone.
Thank you for choosing Rosie London, where style, creativity, and self-expression come together.